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Lesson Learned from a Pipeline Project in Overcame Conflict and Complexity

Do you still remember my story about 50km of pipeline challenge? Let me paint the picture a little more vividly. Imagine standing at the edge of a vast, sprawling landscape, tasked with leading the construction of a 50km pipeline that cuts through it all. The journey ahead wasn’t just a straight path. It was a winding, unpredictable trail that took us across various local authorities, diverse land profiles and through both brownfield and greenfield areas. It was as if the land itself was testing our resolve, throwing every possible challenge our way.

From the get-go, the project was mired in complexity. Each stretch of land came with its own set of rules, regulations, and personalities. One moment we were negotiating with local authorities who were more concerned about their jurisdiction than the project’s bigger picture and the next, we were grappling with environmental concerns in a greenfield area, where every tree felled had to be accounted for.

 

Brownfield

The brownfield sections were another beast altogether. These were areas where remnants of the past—old infrastructure, forgotten utilities which lay buried beneath the surface, waiting to be uncovered. Every time we broke ground, it felt like opening a Pandora’s box of unforeseen problems. Rusted pipelines that hadn’t seen the light of day for decades, abandoned structures that had to be carefully navigated around and soil conditions that could shift from stable to treacherous in a heartbeat.

Amid all this, the team was feeling the strain. The initial enthusiasm began to wane as the reality of the task at hand set in. Disagreements started cropping up, not just about the technical aspects, but about the very approach we should take. Should we push through aggressively, risking more issues down the line, or should we proceed cautiously, which could delay the entire project?

It all came to a head one particularly rough day. We were in the middle of the brownfield section and tensions were running high. The lead engineer, frustrated by the slow progress, was pushing for a more aggressive excavation strategy. The site manager, on the other hand, was adamant that we needed to take a more cautious approach, given the unstable ground conditions. The arguments escalated and soon it wasn’t just a professional disagreement—it was personal.

Seeing the divide growing, we knew something had to be done. The project couldn’t afford this kind of disarray, not with so much on the line. The task-forced meeting was called, pulling everyone off-site and into a room where we could hash things out. The atmosphere was thick with tension, but I knew this was the moment where we had to turn things around.

 

Elephant In The Room

Our leader started by addressing the elephant in the room—the conflict. Acknowledging the challenges we were facing, our leader emphasized that these problems weren’t unique to any one person. They were our problems and if we didn’t resolve them together, the project would be at risk.

Then, each person were given opportunity to speak their mind, uninterrupted. It was cathartic, a necessary release of all the frustration that had been building up. As each person spoke, the others began to see the situation from a different perspective. The lead engineer understood the site manager’s caution, while the site manager realized the pressure the engineer was under to keep the project on track.

With the air cleared, we turned our attention back to the problem at hand. The solution wasn’t going to be simple, but it didn’t have to be if we approached it as a unified team. We decided on a compromise—an approach that balanced caution with progress. We would proceed with the excavation, but with additional safety measures in place and a more flexible timeline to account for any further surprises the land might throw our way.

The turnaround was remarkable. The team which once divided, now worked in unison. Each person’s strengths complementing the others. We moved forward, navigating the rest of the job with the confidence that came from knowing we had each other’s backs. The project was still fraught with challenges, but we met them head-on, together.

In the end, we completed the pipeline, and it was a triumph not just of engineering but of teamwork and conflict resolution. The project taught me that when we’re dealing with something as complex as a 50km pipeline across diverse terrains and authorities, it’s not just the technical skills that matter. It’s the ability to bring people together, to turn conflict into collaboration and to keep everyone focused on the shared goal, no matter how tough the road gets.

Norazalin Nasaha

Digital & Engineering Practitioner

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